Warranty Claim
Thank you for choosing King Koil. We stand behind the quality of our craftsmanship to ensure you enjoy a restful and supportive sleep for years to come.
If you need to file a warranty claim, please review the steps and guidelines below to help us process your request efficiently.
How to File a Claim
To initiate a warranty claim, you may choose one of the following options:
- Contact Your Retailer: Reach out directly to the original store or authorized dealer where you purchased your mattress.
- Submit an Online Request: Complete and submit our digital warranty claim form below.
What to Prepare: Before filing your claim, please ensure you have your original store receipt (proof of purchase) or the exact model information ready.
Regional Eligibility & Inquiries
- Within the Philippines: This claim portal and our customer service team handle inquiries and claims exclusively for King Koil products purchased and located within the Philippines.
- International Inquiries: If you are inquiring about a King Koil product purchased or located outside of the Philippines, please contact your country’s local authorized distributor directly for assistance.
Important Tip:
Keep Your Law Tags Attached
Do not remove or cut off the “Law Tag” or the model labels sewn into your mattress. These tags contain vital manufacturing data and registration codes that are strictly required to validate and process any future warranty claims.