Customer Service
Warranty Information
King Koil is committed to customer satisfaction. Our 125-plus year heritage is built on providing quality mattresses that provide a better sleep.
The craftsmanship and care used to build every King Koil mattress and foundation offer a full warranty against manufacturing defects in workmanship and/or materials (other than fabric handles or tufting rosettes, if featured on the mattress).
- Proof of Purchase with Date
- Place of Purchase
- Purchase Price
At Full Warranty, mattress and/or foundation will be repaired without charge for labor, materials, inspection and transportation or at Manufacturer’s option–replaced. This covers the following conditions:
- Proven damage/defect reported within seven (7) days upon receipt of the merchandise
- Broken or loose coils or wires
- Protruding coils or wire through the fabric
- Sag by 1 ½” in height
- Splitting of wood frame, leg failure and loose or broken wire for foundation
- Soiled, stained, torn or burned cover
- Bent border wires as a result of folding / bending
- Damage or defect resulting from fortuitous events, abuse, misuse, negligence or mishandling of the sleep set
- Normal wear and tear
- Bedding sold “As Is”
- Comfort Preference
- Freight and shipping provided by other services
At Limited Warranty, defective item resulting from any defect beyond the full warranty period maybe repaired or replaced if required with labor, materials, inspection and transportation at the expense of the client. If identical materials are not available at the time of repair, King Koil reserves the right to substitute materials of comparable quality.
Warranty Disclaimer:The warranty on the new mattress and foundation you purchase is not an indicator of how long the product should be used before replacement. The warranty is there to protect the customer from product defects, not the gradual loss of comfort and support.
Important:Follow the mattress care instructions. If you believe your mattress is defective, please contact the retailer from which you purchased your sleep set. If you have moved or the store has closed contact us in the following ways: Info@kingkoil.com.ph
To determine the number of years of warranty, match the Warranty Code found at the Warranty Tag attached on the head part with the Warranty Schedule below:
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customercare@kingkoil.com.ph
8277-6582, 8277-6584